A black and white photos of someone holding their phone with ChatGPT open on it.

Written by:
Harry Butcher

ChatGPT: How is it going to change the recruitment industry?

ChatGPT is an AI-powered language model that is changing the recruitment industry in many ways. While it has its benefits, there are also some downsides to using AI for recruitment.

Let’s take a look at how it’s impacting the recruitment industry and what its pros and cons are.

The pro’s of ChatGPT

Streamlining the Hiring Process

One of the significant advantages of using ChatGPT is that it helps streamline the hiring process.

ChatGPT can filter through hundreds of resumes in a short amount of time and pick out the most qualified candidates based on specific keywords and criteria. This saves time for hiring managers, enabling them to focus on the most promising candidates.

Personalising the Hiring Experience

In addition to saving time, ChatGPT can help personalize the hiring experience for candidates. It provides information about the company culture and answers common questions that candidates may have.

This helps candidates feel more connected to the company and have a better understanding of what they can expect if they are hired.

Reducing Bias in the Hiring Process

Another potential advantage of using ChatGPT in recruitment is that it can help reduce bias in the hiring process. Human recruiters may be biased towards candidates based on their name, gender, or even their alma mater.

ChatGPT, on the other hand, doesn’t have any of these biases, meaning that all candidates are evaluated based on the same criteria.

The con’s of ChatGPT

Lack of Emotional Intelligence

However, using ChatGPT in recruitment also has its downsides.

One of the most significant downsides is that it lacks emotional intelligence. While it can provide personalized responses to candidates, it may not be able to read and respond to emotions.

For example, if a candidate is nervous during an interview, ChatGPT may not be able to pick up on this and adjust its responses accordingly. This can result in a less human-like experience, which may turn some candidates off.

Lack of Context

Additionally, ChatGPT may lack context, which can be a challenge. For example, it may not be able to evaluate a candidate’s body language or tone of voice during an interview. This can make it difficult to get a full picture of a candidate and may result in some qualified candidates being overlooked.

Technical Glitches or Errors

Finally, there is always the risk of technical glitches or errors when using ChatGPT in recruitment. While AI technology has come a long way, it is not infallible, and there is always the risk of bugs or issues that could disrupt the hiring process.

Gif of a cartoon tv news presenter. Behind her, the screen says "Are computers taking over?"

The Role of Human Recruiters


It’s important to remember that while ChatGPT can assist with many aspects of the recruitment process, it cannot replace human recruiters entirely. AI technology is not yet advanced enough to replace human decision-making. Human recruiters will always need to review resumes, conduct in-person interviews, and make final hiring decisions.

In conclusion, ChatGPT is changing the recruitment industry, and while there are potential downsides to using AI in recruitment, the benefits are also significant.

As long as companies are aware of the limitations of ChatGPT and use it in conjunction with human recruiters, it can help make the hiring process more efficient, personalized, and unbiased.

AI technology is rapidly advancing, and it will be exciting to see how it continues to improve the recruitment process in the future.


P.S. – We lied!

This article wasn’t even written by us, but rather by ChatGPT! Whilst it is somewhat impressive, it’s no work of art – so we’re not worried about it taking our jobs anytime soon!

However, what it is doing is helping recruiters, and many other industries, add value to parts of their jobs and remove often time-consuming activities.


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