L3 Technical Support Engineer | SQL | Data Platform | Azure | Databricks | ServiceNow

An excellent opportunity has arisen with a global organisation recognised for its expertise in data, AI, and technology‑driven transformation. This company partners with major enterprises to modernise operations, optimise performance, and unlock new growth through innovation.

We are now seeking an experienced L3 Technical Support Engineer to take ownership of complex technical issues across high‑availability retail systems, including POS, e‑commerce data platforms, and backend integrations.
This role involves close collaboration with product and engineering teams and will play a key part in ensuring the stability and performance of mission‑critical retail environments.

📍 Hybrid (Leeds-based, 2–3 days onsite)
💼 Permanent
💰 Highly Competitive Salary + Bonus & Benefits
 

Key Responsibilities

• Resolve complex technical issues escalated from L2 support across retail systems (POS, inventory, CRM, e‑commerce)
• Work collaboratively with development, QA, and engineering teams to diagnose and resolve platform issues
• Mentor and support L1 and L2 technical teams
• Participate in 24/7 on‑call rotations for critical incident response
• Ensure stability, high availability, and performance of core retail systems

What We’re Looking For

• 5+ years’ experience in technical support, including at least 2 years in an L3 role
• Strong knowledge of retail systems architecture (POS, ERP, CRM, payment gateways)
• Proficiency in:
  • Database management: SQL, Oracle
  • Scripting: Python, Bash
  • System administration: Linux/Windows
• Experience working with Azure
• Familiarity with ITIL frameworks and incident management tools (ServiceNow, JIRA)
• Experience with monitoring tools such as Azure Monitor, Splunk, or Datadog
• Strong communication skills and experience in customer‑facing environments

Benefits

• Highly competitive salary
• Annual performance bonus
• Private healthcare
• Pension scheme
• Professional development and training opportunities
   

If you’re passionate about technical problem‑solving and are looking to grow within a forward‑thinking organisation, we’d love to hear from you.

Apply now or get in touch for more details.
 

L3 Technical Support Engineer | SQL | Data Platform | Azure | Databricks | ServiceNow