L2 Technical Support Engineer | Data | Data Platform | Azure | Databricks | ServiceNow

An exciting opportunity has arisen with a global organisation at the forefront of data and AI innovation. They partner with major enterprises to transform operational models, enhance business outcomes, and drive growth through cutting‑edge technology and advanced analytics.

We’re currently seeking an L2 Technical Support Engineer with strong data platform experience to support a major retail client.
This role is ideal for someone who thrives on solving complex technical issues and can communicate confidently with both technical and non‑technical stakeholders.

📍 Hybrid (Leeds-based, 2–3 days onsite)
💼 Permanent
💰 Highly Competitive Salary + Bonus & Benefits
 

Key Responsibilities

• Manage and resolve L2 technical support tickets via ServiceNow
• Troubleshoot advanced issues across software, hardware, and network environments
• Analyse logs, replicate issues, and deliver detailed root-cause analysis
• Collaborate closely with L1 support and escalate to L3 where appropriate
• Monitor system performance and ensure platform stability
• Participate in on‑call rotations for out‑of‑hours support when required 

What We’re Looking For

• 2–4 years’ experience in technical support for a data platform
• Hands-on experience resolving data pipeline code issues in Databricks
• Working knowledge of Azure and related cloud services
• Familiarity with ITIL frameworks
• Strong experience with SQL and database management
• Workflow monitoring and optimisation using ADF, Azure Databricks, Airflow, and other Azure services
• Experience with ticketing tools such as ServiceNow, JIRA, or Zendesk
• Competence with scripting languages: Bash, PowerShell, Python

Benefits

• Competitive base salary
• Annual bonus
• Private healthcare
• Pension scheme
• Opportunities for professional development
   

If you’re passionate about technical problem‑solving and are looking to grow within a forward‑thinking organisation, we’d love to hear from you.

Apply now or get in touch for more details.
 

L2 Technical Support Engineer | Data | Data Platform | Azure | Databricks | ServiceNow