Delivery Lead / Project Manager – Hospitality/Retail
London (Hybrid – 3 days on-site)
Circa £65,000–£75,000 + Benefits | Permanent

A leading UK brand is seeking an experienced Delivery Lead (Senior PM/PM) to help drive a high-profile portfolio of strategic change initiatives across its national operation as part of a Transformation in the business.

You’ll play a key role in leading cross-functional projects and initiatives – partnering with teams across operations, tech, food, marketing, and more – to shape and deliver business-critical transformation. This role offers a unique opportunity to work at pace in a well-known, guest-focused brand undergoing ambitious growth.

About You:

• Proven experience leading cross-functional, enterprise-level change in hospitality or retail.

• Strategic and collaborative mindset, with the ability to translate vision into clear delivery plans.

• Comfortable working hands-on in fast-paced waterfall environment  and comfortable with ambiguity.

• A natural relationship builder, able to influence stakeholders from front-line teams to Exec level.

• Comfortable with both Tech and Non-Tech projects, and any experience in hospitality specific projects or guest experience is a plus.

You’ll be joining a high-impact transformation team, taking ownership of delivery governance, operational integration, and long-term change planning. If you’re driven by real-world impact and ready to lead from the front — we’d love to hear from you.